Support
We're here to help you get the most out of Countoo.
Frequently Asked Questions
How do I start tracking a game?
Open Countoo on your Apple Watch, select your sport, and tap Start. The app will begin tracking your heart rate, calories, and game score automatically.
How do I sync with Apple Health?
When you first open Countoo, you'll be asked to grant HealthKit permissions. If you skipped this step, go to your iPhone Settings, then Privacy & Security, then Health, and enable Countoo.
My heart rate data seems inaccurate
Make sure your Apple Watch fits snugly on your wrist during activity. Heart rate accuracy can be affected by:
- Loose watch band
- Cold weather or poor circulation
- Tattoos or skin conditions under the sensor
- Excessive wrist movement during certain sports
How do I restore my purchases?
Open the Countoo app on your iPhone, go to Settings, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used for the original purchase.
Can I delete my data?
Yes. You can delete your Countoo data by removing the app from your Apple Watch and iPhone. To remove data from Apple Health, go to the Health app, tap Browse, find the relevant data types, and delete entries from Countoo.